Symend 2023 Consumer Report reveals late billpayers need more empathy from service providers in times of financial uncertainty
September 28, 2023 Announcements | Industry Insights | Press Release70% of consumers say poor treatment from a service provider affects their mental health, while 78%…
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Why behavioral engagement is essential for customer journey optimization
September 27, 2023 Industry Insights | Our SolutionUnderstanding consumer behavior and optimizing their journey is the key to creating a repeatable, positive experience…
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Powering up customer engagement: The era of hyper-personalization in energy
August 16, 2023 Industry Insights | Our SolutionSnohomish PUD, highlights the importance of shifting from a uniform approach to one rooted in hyper-personalization…
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Understanding consumer minds: What Oreos and your customer engagement strategy have in common
June 20, 2023 Industry InsightsWhat lessons can you learn from the iconic Oreo cookie and how it’s priced, packaged and…
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Why your risk department is integral to your customer engagement strategy
June 7, 2023 Industry InsightsAccording to Salesforce’s State of the Connected Customer, 80% of customers say the experiences provided by…
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How service providers can better support their customers
May 30, 2023 Industry InsightsAs the world becomes increasingly digital, it’s important for businesses to keep up with the latest…
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The 5 benefits of digitalizing your bill payments
May 26, 2023 Industry InsightsAs the world becomes increasingly digital, it’s important for businesses to keep up with the latest…
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Why an empathetic approach to collections is needed today
May 16, 2023 Industry InsightsConsumers continue to be impacted in both macro and micro ways by high inflation and interest…
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A behavioral science approach to utility customer engagement
May 11, 2023 Industry InsightsThe amount owed to utility companies has doubled for around one out of every six homes…
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