Why behavioral engagement is essential for customer journey optimization
September 27, 2023 Industry Insights | Our SolutionUnderstanding consumer behavior and optimizing their journey is the key to creating a repeatable, positive experience…
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Powering up customer engagement: The era of hyper-personalization in energy
August 16, 2023 Industry Insights | Our SolutionSnohomish PUD, highlights the importance of shifting from a uniform approach to one rooted in hyper-personalization…
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Better decisions, better outcomes: How to reduce the burden of decision-making
January 6, 2023 Industry Insights | Our SolutionConsumers are experiencing constant disruptions. From disruptions to their status quo (the context that influences decisions)…
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Symend infuses over $40M in growth capital to transform customer engagement with behavioral science
November 17, 2022 Announcements | Our Solution | Press ReleaseAmongst rising exhaustion and financial uncertainty, two-thirds of billpayers are cutting ties with service providers, putting…
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Behavioral science: Why it’s critical to understanding how consumers make decisions today
November 7, 2022 Industry Insights | Our SolutionSimply put, behavioral science is the study of decision-making. While it is not yet broadly known…
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How scarcity can inhibit decision-making and customer engagement
June 28, 2022 Industry Insights | Our SolutionAs inflation increases and forecasts suggest an impending recession, your customers may develop a scarcity mindset….
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Symend and FlexPay partner to deliver enhanced payment recovery options
May 12, 2022 Announcements | Our Solution | Press ReleaseSymend announced today a technology partnership with FlexPay, a provider of AI-powered failed payment recovery solutions…
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Why you need experimentation to continuously improve customer engagement
May 6, 2022 Industry Insights | Our SolutionCustomer satisfaction and loyalty are dependent on your ability to continuously improve the way you interact…
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Decision fatigue: What it is and why it’s impacting customer engagement
March 15, 2022 Industry Insights | Our SolutionConsumers are making countless decisions every day. Learn how you can stand out.
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