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Symend Adds Former Conga and DocuSign CEO Matthew J. Schiltz to Board of Directors

CEO Matthew J. Schiltz

Matthew J. Schiltz to join former software executives from Microsoft, RIM, Amdocs and BMO on Symend’s board of directors

Symend, a software as a service (SaaS) solution that uses state-of-the-art behavioral science and technology to engage at-risk customers through empathy, announced that Matthew J. Schiltz, former CEO of Conga, DocuSign, BlueBox and Tier 3, has joined its board of directors.

Schiltz brings over 25 years of experience as a senior executive and investor in high-growth software as a service (SaaS) companies. Most recently, Schiltz served as the CEO at Conga, a leader in the digital transformation of business documents and processes. Prior to Schiltz’s promotion from CEO to Board of Directors in 2020, Conga merged with Apttus bringing the combined Conga to 1,400 employees, 11,000 customers and a run rate of $400 million USD.

Symend’s solution is serving a massive market by leading with empathy and creating positive customer engagements at a time when millions of consumers are experiencing financial uncertainty and risk as a result of the global pandemic. Schiltz has been actively evaluating opportunities to mentor companies and says that it was the team, the investors and timing for this massive market opportunity that ultimately led him to select Symend over other world-class software companies.

“Having been part of several companies at this stage, I have seen first-hand how a combination of great people and great opportunity meet to create amazing positive change,” says Schiltz. “The opportunity at Symend is explosive and there is nothing more rewarding than creating a winning category and commanding a growing marketplace. My hope is that all the Symend stakeholders, including employees and shareholders, will look back at this experience and see it as the highlight of their careers.”

Prior to Conga, Schiltz served as CEO at DocuSign (DOCU), the leading electronic signature provider, a public company currently valued at $40 billion USD. DocuSign was recognized as one of Glassdoor’s Top 100 Best Places to Work for three consecutive years, placing third in 2020.

“Symend is focused on bringing in mentors and advisors with extensive experience building hyper-growth software companies with world-class products,” says Hanif Joshaghani, Co-Founder and CEO at Symend. “Matthew’s insights will guide Symend as we lean into this exponential growth opportunity and strive to create maximum value for our clients and their customers and, as a result, our employees and shareholders.”

Schiltz joins Symend’s board of directors alongside previous Microsoft, RIM (BlackBerry), Amdocs and BMO executives John Connors, Dennis Kavelman, Eric Updyke and Maor Amar with long-standing experience in enterprise software and financial technology solutions.

About Symend

Symend is scientifically transforming debt repayment by treating individuals with empathy and dignity at the time they need it most. Combining behavioral science with AI, machine learning and advanced analytics, Symend’s engagement technology enables companies to develop customer engagement programs that support the engagement and retention of customers that are financially at-risk to create lifetime value. Founded in 2016 and headquartered in Calgary, with offices in Toronto and Denver, Symend is privately held. For more information, please visit https://staging.symend.com/ or follow the company on Facebook, Twitter, LinkedIn and Instagram.

Hannah Ruark