Former Senior Vice-President, Marketing Cloud at Salesforce will lead the evolution of Symend’s product portfolio
Calgary, Alberta — Oct. 29, 2020 — Symend, an outsourced managed service that uses state-of-the-art behavioral science and technology to engage at-risk customers through empathy, announced that PehKeong Teh has been appointed Chief Product Officer.
Teh, a product leader with over 14 years of experience working for global cloud companies like Microsoft, Salesforce and Oracle, began his software career participating in the early cloud evolution and has since delivered software products and services to billions of customers.
Teh’s bold approach to tackling the complexities behind highly reliable, large-scale enterprise technologys will be a huge asset to Symend as the company enters its next iteration of product development. He will focus on building capacity to continue delivering a best-in-class product that drives customer engagement and retention for enterprise clients on a global scale.
“Symend’s human approach is the key to unlocking customer retention which accelerates its potential to become a category leader at all stages of the customer journey,” says Teh. “I am excited to join Symend as it humanizes a critical market that has been traditionally underserved and poorly treated. I strongly believe Symend’s unique approach to the problem will not only help enterprises around the world build trust, but also allow them to cultivate and build long-lasting relationships with their customers.”
Most recently, Teh was the head of product for Salesforce’s fastest growing cloud businesses delivering marketing automation and customer engagement software services. Previously, Teh worked on different products at Microsoft ranging from the Windows Operating System, to Windows Azure and subsequently to building the cloud scale Azure SQL DB. He later moved on to help build the next generation Oracle Public Cloud from the ground up.
“We’re facing a significant turning point in Symend’s history where the product and engineering team is rapidly growing to keep up with customer demand,” says Hanif Joshaghani, CEO and Co-Founder of Symend. “There is no better time to appoint Peh to guide the strategic direction of the product function as we fulfill our vision of delivering a leading-edge product to transform the science of customer engagement on a global scale.”
Symend plans to grow by a total of five times by the end of 2020 and is seeking several specialists in Data Intelligence, Machine Learning, Natural Language Processing, Artificial Intelligence and DevOps. Symend is headquartered in Calgary, Alberta with offices in Toronto and Denver with remote opportunities across Canada and the United States.
Symend is scientifically transforming the debt recovery industry by treating individuals with empathy and dignity at the time they need it most. Combining behavioral science with AI, machine learning and advanced analytics, Symend’s engagement technology enables companies to develop customer engagement programs that support the engagement and retention of customers that are financially at-risk to create lifetime value. Founded in 2016 and headquartered in Calgary, with offices in Toronto and Denver, Symend is privately held. For more information, please visit https://staging.symend.com/ or follow the company on Facebook, Twitter, LinkedIn and Instagram.