October 19, 2021 Calgary, Canada – UScellular, the fourth-largest full-service wireless carrier in the United States, and Symend, a leading Behavioral Engagement Technology™ that uses behavioral science and data-driven insights to empower customers throughout the customer lifecycle, today announced a commercial agreement to help keep customers connected. Through this agreement, UScellular will use Symend’s technology and leverage advanced analytics to further understand what drives consumer behavior related to bill payment.
Using Symend’s technology and insights, UScellular creates personalized customer interactions that give customers the flexibility needed to stay current through the use of self-serve tools and preferred digital channels such as email and SMS. Symend’s approach is proven to increase customer satisfaction by helping customers understand their options and obligations.
UScellular initially utilized Symend’s solution to provide customers with rapid response capabilities and tailored communications through the COVID-19 pandemic and the Keep Americans Connected Pledge. Initial results from an extended proof of concept phase demonstrated positive changes in customer engagement over time.
“At UScellular, we want to ensure our customers can stay connected to the people and information that matter most to them,” said John Stevenson, senior director of financial and real estate services at UScellular. “Using Symend’s proven solutions, we are making it easier for customers to interact with us and enhancing their experience.”
Going forward, Symend is well-positioned to support UScellular’s mission to deliver an exceptional customer experience by applying learned insights at different stages of the customer lifecycle.
“Symend is dedicated to creating stronger relationships between customers and their service providers,” says Hanif Joshaghani, Co-Founder and CEO at Symend. “We are pleased to collaborate with UScellular and double-down on what it means to be customer-centric in this evolving digital era.”
Symend’s Behavioral Engagement Technology™ uses behavioral science and data-driven insights to empower customers to resolve past due bills. Leveraging advanced analytics, Symend helps enterprises better engage millions of customers by providing deep insight into consumer behavior. Founded in 2016, Symend’s technology is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America. For more information, please visit www.symend.com and follow the company on LinkedIn, Twitter, Facebook and Instagram.
UScellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to elevate the customer experience. The Chicago-based carrier is building a stronger network with the latest 5G technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. To learn more about UScellular, visit one of its retail stores or www.uscellular.com. To get the latest news, promos and videos, connect with UScellular on Facebook.com/uscellular, Twitter.com/uscellular and YouTube.com/uscellularcorp.