Industry Solutions

Utility providers

Prevent costly service disconnections by applying the science of engagement™.

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Your customers are accustomed to the convenience and efficiency of engaging with you digitally. Yet, McKinsey reports that 67% of organizations admit they lack the correct tools to execute personalization at scale.

With Symend’s Behavioral Engagement Technology™, break through the digital noise with a solution that is as sophisticated and effective as it is simple and agile.

Symend’s Technology and proven playbooks are designed to help you maintain control of your business.

Benefits of Symend

Drive industry-leading engagement 

Adoption of digital strategies in energy lags behind other service industries. Address challenges such as channel limitations, high call volumes and costly disconnections and non-pay disconnects.

Create better customer experiences

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships.

Achieve your goals faster with more cost-effective outreaches

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt and evolve seamlessly

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.

Take full control of your brand

Access playbooks grounded in proven consumer treatments that are configurable and continuously optimized to solve for your critical KPIs like improving cure rates and payment received.

Inbound call savings
Reduction in non-pay disconnects 
Bad debt write-offs
85
%

Reduced inbound agent interactions

220
%

Increased digital interactions

25
%

Click-to-open rate

Client case study

Effective communications from service providers are even more critical when responding to an adverse event. Symend’s Behavioral Engagement Technology™ was critical during COVID-19 for this service provider.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

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Create a customer experience that exceeds expectations

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