Gmail and yahoo email requirements

Preparing for Gmail and Yahoo’s new email requirements: What you need to know

January 17, 2024

What you need to know about Gmail and Yahoo’s sender requirements.

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busyness and its impact on customer behavior

The pull to busyness and its impacts on consumer behavior

January 11, 2024

How our busy lifestyles are affecting consumer behavior and what service providers can do to help…

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AI in debt collections

The rise of AI in debt collections: What you need to know

December 20, 2023

What you need to know about AI within the debt collections and delinquency use case.

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behavioral-based messaging

Recapping the science of Conscious Engagement: Behavioral-based SMS messaging

November 28, 2023

Recapping the science of Conscious Engagement: Behavioral-based SMS messaging

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post-holiday customer retention

Winning the post-holiday retention race 

November 21, 2023

The post-holiday strategy is more important than before as businesses look to retain the revenue and…

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billpayer behavior trends

The evolving role of service providers in 2023: New research 

October 17, 2023

How can service providers identify customers that may need support, what happens if that support is…

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billpayer behavior trends

2023 Trends in Billpayer Behavior

October 3, 2023

Every year, Symend conducts consumer research to understand billpayer behavior and how service providers can better…

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consumer behavior engagement

Why behavioral engagement is essential for customer journey optimization

September 27, 2023

Optimizing the customer journey is the key to creating a repeatable, positive experience that customers, and…

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White background with a blue gradient wave. Includes a picture of a utility meter in a circle

Powering up customer engagement: The era of hyper-personalization in energy

August 16, 2023

Snohomish PUD, highlights the importance of shifting from a uniform approach to one rooted in hyper-personalization…

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