What are the four “P”s of customer engagement?
April 24, 2024 Industry Insights | Our SolutionMastering the art of customer engagement is a skill that transcends departments.
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Preparing for Gmail and Yahoo’s new email requirements: What you need to know
January 17, 2024 Industry Insights | Our SolutionWhat you need to know about Gmail and Yahoo’s sender requirements.
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The pull to busyness and its impacts on consumer behavior
January 11, 2024 Industry Insights | Our SolutionHow our busy lifestyles are affecting consumer behavior and what service providers can do to help…
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The rise of AI in debt collections: What you need to know
December 20, 2023 Industry Insights | Our SolutionWhat you need to know about AI within the debt collections and delinquency use case.
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Recapping the science of Conscious Engagement: Behavioral-based SMS messaging
November 28, 2023 Industry Insights | Our SolutionRecapping the science of Conscious Engagement: Behavioral-based SMS messaging
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Winning the post-holiday retention race
November 21, 2023 Industry InsightsThe post-holiday strategy is more important than before as businesses look to retain the revenue and…
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The evolving role of service providers in 2023: New research
October 17, 2023 Industry InsightsHow can service providers identify customers that may need support, what happens if that support is…
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2023 Trends in Billpayer Behavior
October 3, 2023 Industry InsightsEvery year, Symend conducts consumer research to understand billpayer behavior and how service providers can better…
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Why behavioral engagement is essential for customer journey optimization
September 27, 2023 Industry Insights | Our SolutionOptimizing the customer journey is the key to creating a repeatable, positive experience that customers, and…
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