What are the four “P”s of customer engagement?
April 24, 2024 Industry Insights | Our SolutionMastering the art of customer engagement is a skill that transcends departments.
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Preparing for Gmail and Yahoo’s new email requirements: What you need to know
January 17, 2024 Industry Insights | Our SolutionWhat you need to know about Gmail and Yahoo’s sender requirements.
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The pull to busyness and its impacts on consumer behavior
January 11, 2024 Industry Insights | Our SolutionHow our busy lifestyles are affecting consumer behavior and what service providers can do to help…
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The rise of AI in debt collections: What you need to know
December 20, 2023 Industry Insights | Our SolutionWhat you need to know about AI within the debt collections and delinquency use case.
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Recapping the science of Conscious Engagement: Behavioral-based SMS messaging
November 28, 2023 Industry Insights | Our SolutionRecapping the science of Conscious Engagement: Behavioral-based SMS messaging
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Symend 2023 Consumer Report reveals late billpayers need more empathy from service providers in times of financial uncertainty
September 28, 2023 Announcements | Our Solution | Press Release70% of consumers say poor treatment from a service provider affects their mental health, while 78%…
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Why behavioral engagement is essential for customer journey optimization
September 27, 2023 Industry Insights | Our SolutionOptimizing the customer journey is the key to creating a repeatable, positive experience that customers, and…
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A behavioral science approach to utility customer engagement
May 11, 2023 Industry Insights | Our SolutionUtility service providers deliver essential services to customers – services that keep homes warm, lights on…
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Empathizing with customers: How to overcome scarcity mindset
May 9, 2023 Industry Insights | Our SolutionUtility service providers deliver essential services to customers – services that keep homes warm, lights on…
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