Gmail and yahoo email requirements

Preparing for Gmail and Yahoo’s new email requirements: What you need to know

January 17, 2024

What you need to know about Gmail and Yahoo’s sender requirements.

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busyness and its impact on customer behavior

The pull to busyness and its impacts on consumer behavior

January 11, 2024

How our busy lifestyles are affecting consumer behavior and what service providers can do to help…

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AI in debt collections

The rise of AI in debt collections: What you need to know

December 20, 2023

What you need to know about AI within the debt collections and delinquency use case.

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behavioral-based messaging

Recapping the science of Conscious Engagement: Behavioral-based SMS messaging

November 28, 2023

Recapping the science of Conscious Engagement: Behavioral-based SMS messaging

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consumer behavior report

Symend 2023 Consumer Report reveals late billpayers need more empathy from service providers in times of financial uncertainty

September 28, 2023

70% of consumers say poor treatment from a service provider affects their mental health, while 78%…

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consumer behavior engagement

Why behavioral engagement is essential for customer journey optimization

September 27, 2023

Optimizing the customer journey is the key to creating a repeatable, positive experience that customers, and…

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White background with a blue gradient wave. Includes a picture of a utility meter in a circle

Powering up customer engagement: The era of hyper-personalization in energy

August 16, 2023

Snohomish PUD, highlights the importance of shifting from a uniform approach to one rooted in hyper-personalization…

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white a green text on a blue background. An line drawing icon shows a phone with money and a tap with a water droplet

A behavioral science approach to utility customer engagement 

May 11, 2023

Utility service providers deliver essential services to customers – services that keep homes warm, lights on…

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Empathizing with customers: How to overcome scarcity mindset 

May 9, 2023

Utility service providers deliver essential services to customers – services that keep homes warm, lights on…

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