Industry Solutions

Communications service providers

Leverage the science of engagement™ and optimize the way you interact with your customers.

Your customers are accustomed to the convenience and efficiency of engaging with you digitally. Yet, McKinsey reports that 67% of organizations admit they lack the correct tools to execute personalization at scale.

With Symend’s Behavioral Engagement Technology™, break through the digital noise with a solution that is as sophisticated and effective as it is simple and agile.

Symend’s Technology and proven playbooks are designed to help you maintain control of your business.

Benefits of Symend

Leverage insights of tens of millions of customers

Reverse previously untracked collateral damage like customer churn, high inbound and outbound call volumes and unnecessary account suspensions.

Create better customer experiences

All customer touchpoints – even tough conversations – are opportunities to build stronger relationships.

Achieve your goals faster with fewer outreaches

Send relevant and hyper-personalized messaging to your customers – at the right time using the digital channels they prefer.

Adapt and evolve seamlessly

Show your customers you understand by matching the pace of their changing needs, preferences and behaviors.

Take full control of your brand

Access playbooks grounded in proven consumer treatments that are configurable and continuously optimized to solve for your critical KPIs like improving cure rates and payment received.


lower post-treatment
voluntary churn


in cure rate


less time to
exit delinquency


Reduced inbound agent interactions


Increased digital interactions


Click-to-open rate

Client case study

Symend’s Behavioral Engagement Technology™ doubled TELUS’s click-to-open rate, reduced inbound agent interactions by 85% and increased digital interactions by 220% during COVID-19.

Symend became a critical service for TELUS overnight as call volumes skyrocketed and customer uncertainty continued to rise. Having Symend as a trusted partner allowed us to continue to provide outstanding customer service and build stronger relationships with our customers at a time when they needed it most.

Kim Vey, Director, Client Operations at TELUS

Featured content

UScellular and Symend

UScellular and Symend Empower Customers to Stay Connected

October 19, 2021 Calgary, Canada – UScellular, the fourth-largest full-service wireless carrier in the United States, and Symend, a leading Behavioral Engagement Technology™ that uses behavioral science and data-driven insights …

Read article

Behavioral Engagement Playbooks™

Powered by Symend’s Technology, our Behavioral Engagement Playbooks are proven engagement strategies that are modular, scientific solutions optimized to solve specific business problems at various points in the customer journey.

Create a customer experience that exceeds expectations